Last Updated: January 23rd, 2023

Auraya Wallet (“Auraya”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your data. This Privacy Policy explains how we collect, use, store, and protect information when you use the Auraya Wallet application, website, and related services (collectively, the “Services”).

Auraya Wallet is a non-custodial wallet. We do not hold, store, control, or have access to your digital assets or private keys at any time.

1. Who We Are

Auraya Wallet is operated by AURAYA.WALLET LTD, a company registered in the United Kingdom (incorporated in 2020).

Auraya provides non-custodial wallet software with advanced security mechanisms designed to reduce fraud, unauthorised transactions, and accidental loss of assets.

2. Non-Custodial Nature of Auraya Wallet

• Auraya Wallet does not have access to your funds
• We cannot initiate, reverse, approve, or block transactions
• Your 12-word recovery phrase is generated locally on your device and never transmitted to our servers
• Loss of your recovery phrase may result in permanent loss of access to your wallet
• You remain solely responsible for safeguarding your wallet credentials

3. Information We Collect

3.1 Information You Provide

We may collect limited personal information when you choose to provide it, including:

• Email address (for security alerts, verification, and recovery options)
• Encrypted authentication data (password hashes, PIN verification tokens)
• Support communications (when contacting customer support)

We do not collect:

• Recovery phrases
• Private keys
• Transaction signing credentials

3.2 Automatically Collected Information

To improve security and prevent fraud, we may collect:

• Device identifiers (non-invasive, anonymised)
• IP address (for fraud detection and abuse prevention)
• App usage patterns (non-financial, security-related signals)
• Timestamped security events (e.g., failed login attempts)

This data is not used to track your transactions or balances.

4. How We Use Your Information

• Secure your wallet access
• Detect and prevent suspicious or abnormal activity
• Deliver security alerts and confirmations
• Improve fraud-prevention systems
• Comply with legal and regulatory obligations
• Provide customer support

Auraya does not sell personal data and does not use data for advertising profiling.

5. Advanced Security & Fraud Prevention

• Detect unusual transaction behaviour
• Flag abnormal device or access patterns
• Introduce friction (warnings or delays) during suspicious activity
• Reduce phishing, social engineering, and unauthorised wallet use

These mechanisms operate without accessing your funds or private keys.

6. Data Storage & Protection

• All sensitive data is encrypted at rest and in transit
• Authentication data is securely hashed
• Security logs are retained only as long as necessary
• Access to systems is restricted and audited

Auraya follows industry best practices to prevent unauthorised access, alteration, or loss of data.

7. Sharing of Information

• With trusted infrastructure providers (hosting, security services)
• When legally required by UK law or regulatory authorities
• To protect Auraya, users, or the public from fraud or abuse

We never share wallet credentials, recovery phrases, or transaction signing data.

8. International Data Transfers

If data is processed outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Your Rights (UK GDPR)

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent where applicable
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

10. Data Retention

We retain personal data only for as long as necessary to maintain security, meet legal obligations, resolve disputes, and enforce our policies.

11. Third-Party Services

Auraya Wallet may integrate third-party services (e.g., blockchain networks). We are not responsible for the privacy practices of external networks or protocols.

12. Children’s Privacy

Auraya Wallet is not intended for users under 18 years of age. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the app or website. Continued use of Auraya Wallet constitutes acceptance of the updated policy.

14. Contact Us

Auraya Wallet
AURAYA.WALLET LTD
United Kingdom
Email: support@aurayawallet.com